Website Accessibility Statement

Accessibility statement for New Alresford Town Council website

This website is run by New Alresford Town Council.  We want as many people as possible to be able to use this website.  For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have made the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible is this website?

We know some parts of the website aren’t fully accessible:

  • you can’t modify the line height or spacing text
  • our pdf documents are not fully accessible to screen reader software
  • you cannot skip to the main content when using the tab button or screen reader


What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording for example please use the details below to request:


Call:    01962 732079

We’ll consider your request and get back to you in 10 working days to discuss options.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.  If you find any problems that aren’t listed on this page or think we are not meeting accessibility requirements, contact the Town Clerk by phone or email as detailed under the previous heading.


Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No2) Accessibility Regulations 2018 (the ‘accessibility regulations’).  If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Contact us

Town Clerk, Marcia Phillibert

By post: Alresford Recreation Centre, The Avenue, Alresford SO24 9EP

In person: Monday to Friday from 9am to 5pm at the above address.


Tel: 01962 732079


Technical information about this website’s accessibility

New Alresford Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Website and Mobile Applications) (No2) Accessibility Regulations 2018

This website is currently partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


Non accessible content

The content listed below is non-accessible for the following reasons


Non-compliance with the accessibility regulations

Some of our PDF documents do not meet accessibility standards – for example, they may not be structured so they are accessible to a screen reader.  This does not meet WCAG 2.1 success criterion 4.1.2 (name, role, value)

Some externally supplied or scanned PDFs may not be fully compliant.  We have no control over these documents but can supply these documents in an alternative format on request.


Disproportionate burden

Navigation and accessing information

  • There’s no way to skip the repeated content in the page header (for example, a “skip to main content” option). 
  • Not all drop down content is navigable using just the tab key
  • On the homepage, the tab key gets caught in the Facebook feed
  • Homepage banner images may not display ALT-TEXT as descriptive text of the image
  • Some different colours may need to be chosen for greater contrast

We’ve assessed the cost of fixing issues with navigation.  We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.  We are in the process of reviewing the accessibility of our website with our website provider with the aim of being fully compliant by 2021.  


Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Our older PDFs do not meet accessibility standards – for example, they are not structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.  For example, we do not plan to fix meeting agendas or minutes for meetings which were published prior to 23 September 2018.

We aim to ensure that any new PDFs or Word documents created by us will meet accessibility standards.


What we’re doing to improve accessibility

We will have an ongoing review to identify and address accessibility issues.


Preparation of this accessibility statement

This statement was prepared on 8th August 2020. The website was tested on 23rd July 2020 in-house.